Legal

Privacy Policy

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INNOTECH VENTURES LIMITED, trading as Roommio Tech (hereinafter "Roommio", "we", "us", or "our"), is committed to protecting the privacy of visitors to our website and clients of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit roommio.com or engage with our services.

1. Who We Are

We are INNOTECH VENTURES LIMITED, a company incorporated in the Hong Kong Special Administrative Region (Tax Registration No. 78654322), operating under the brand name Roommio Tech. We provide AI automation, web and app development, and international marketing and business development services.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, company name, job title, and country of residence when you contact us or submit a form on our website.
• Usage data: IP address, browser type, pages visited, time spent, and referring URLs collected automatically via cookies and analytics tools.
• Communication records: content of emails, messages, or calls you initiate with us.
• Business information: company size, industry, target markets, and budget ranges provided voluntarily in enquiry forms.

3. How We Use Your Information

We use collected information to:

• Respond to enquiries and provide the services you request
• Send service-related communications and project updates
• Improve our website and services through anonymised analytics
• Comply with applicable legal and regulatory obligations
• Prevent fraud and ensure the security of our systems

We do not use your personal data for automated decision-making or profiling in a way that produces legal or similarly significant effects.

4. Legal Basis for Processing (GDPR)

For individuals located in the European Economic Area (EEA) or United Kingdom, our legal bases for processing personal data include: (a) your consent; (b) performance of a contract; (c) compliance with a legal obligation; and (d) our legitimate interests (e.g. improving our services), provided these are not overridden by your rights.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may share information with:

• Service providers acting as data processors on our behalf (e.g. email platforms, analytics tools, CRM systems) — bound by appropriate data processing agreements
• Legal authorities, when required to do so by applicable law or court order
• Professional advisers (lawyers, accountants) under obligations of confidentiality

6. Cookies

Our website uses cookies for functionality and analytics purposes. You may control cookie preferences through your browser settings. We use analytics cookies (such as Google Analytics) in anonymised / aggregated form only. We do not use cookies for advertising retargeting.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data from individuals who do not become clients is deleted after 24 months of inactivity.

8. International Transfers

Your data may be processed in Hong Kong and by service providers in other jurisdictions. Where data is transferred outside your country of residence, we apply appropriate safeguards including standard contractual clauses.

9. Your Rights

Depending on your jurisdiction, you may have rights including: access to your data, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, and the right to object. To exercise any of these rights, contact us at contact@roommio.com. We will respond within 30 days.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted communications (HTTPS), access controls, and regular security reviews.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify significant changes via email (where we hold your contact details) or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact & Complaints

For privacy-related enquiries or to exercise your rights, contact us at contact@roommio.com. For general enquiries: contact@roommio.com. If you believe your privacy rights have been violated, you have the right to lodge a complaint with your local data protection authority.